Terms & Conditions

CONFIRMATION OF BOOKINGS

A booking will only be regarded as confirmed when either it has been guaranteed with a credit or debit card number or upon payment of the appropriate non-refundable booking fee or cash funds received.

We only accept cheques in special circumstances, and they should be received by us at least six banking days prior to your arrival.

Guests may receive a global payment link as a payment option when making a booking. This provides a more secure and reliable way to complete your payment.

The number of persons detailed in the confirmation represents the number to be charged for. Any increase in numbers must be with the consent of the hotel and will be charged for at the agreed rate. Should you have any visitors during your stay, we ask that they report to reception upon arrival.

If booking through any other online website, other than directly through Rivierabournemouth.co.uk, please refer to your confirmation from them with regard to any specific terms and conditions of your reservation.

Please note that we do not accept stag and hen parties. Single-sex groups are only permitted with prior authorisation from the hotel.

The hotel reserves the right to refuse or cancel any booking, without a refund being given, which, in its reasonable opinion, may be detrimental to the comfort, safety, or enjoyment of other guests.

DATA PROTECTION & PRIVACY

The Hotel collects and processes personal information in connection with reservations, guest stays, and the provision of services. All personal data will be processed in accordance with applicable UK data protection legislation and the Hotel’s Privacy Policy, which is available on request and on our website.

CANCELLATION

We strongly recommend that you take out Travel Insurance to cover your obligations under a booking contract. Should circumstances prevent you from taking your holiday as planned or make it necessary for you to curtail it, you should notify us by telephone and email immediately.

If you have booked on a flexible rate basis, non-arrival or cancellation less than 24 hours prior to the arrival date will result in the full confirmed value of the stay being charged.

If you have booked an “advance purchase rate” or “special offer/break”, any cancellations or amendments will result in us retaining any advance payments made, as this is the condition of the booking rate you have chosen.

Please see the booking terms for your reservation.

Cancellation charges, if due, may be taken from your credit or debit card.

If the hotel cannot honour a booking or bookings, it or they will be transferred to a later date, if possible, or cancelled at no charge. Where the hotel cannot honour bookings, its liability is limited to full reimbursement of any pre-payments.

CHECK-IN

Hotel rooms will be available from 3pm onwards and Apartments from 4pm. Please inform the Hotel if you expect to arrive after 10pm.

On arrival, if you have not pre-paid, the full balance of your booking is requested by Credit Card, Maestro, other debit card, or cash. Cheques will not be accepted.

If a guest arrives at the hotel and is under 18 years of age, the guest will not be permitted to stay alone.

We offer an online check-in service for guests who wish to speed up their arrival process. A global payment link will be provided to complete the check-in.

The Riviera Hotel adheres to The Immigration (Hotel Records Order) Act 1972, which requires all non-UK or non-Commonwealth citizens over the age of 16 to provide proof of identity, nationality, and place of next location upon check-in. These guests will need to ensure that they carry a passport or proof of identity and nationality with them to successfully check in. Acceptable forms of identification are a passport, driving licence, ID card, or police warrant card.

This procedure does not apply to UK citizens, but we may require photo identification (a driver's licence or passport) as proof of age, and if the guest is unable to present this to the satisfaction of the hotel, we reserve the right to terminate the booking without refund.

You must be able to show photo identification (a driver's licence, passport, or national ID card) and a valid credit or debit card if you are paying by cash for a pay-on-arrival or walk-in booking. If you are unable to produce this to the satisfaction of the hotel, we reserve the right to terminate your booking without refund and further liability.

CHECK-OUT AND PAYMENT OF ACCOUNTS

Bedrooms and Apartments must be vacated by 11am on the day of departure. Failure to do so by this time may result in a late checkout charge, which is currently £20 per hour or part thereof.

Payment for any extras is due on presentation of account and may be made by credit card (MasterCard and Visa), debit card, or cash.

Should you have reason to query your invoice, you should pay the undisputed part of the sum owed on the date it is due and the remainder once the query has been resolved.

Amounts remaining unpaid after their due date will be liable to interest at the rate of 2.5% per week, calculated from the date of the account.

Any collection costs incurred by the Hotel (including fees billed by collection agencies, credit reference agencies, bailiffs, and solicitors) will be added to the final amount payable and will also be subject to interest at the rate stated.

Please note that there are no facilities to make any charges to your room; all additional charges must be paid for as taken.

VAT and GRATUITIES

Tariffs quoted are inclusive of VAT at the current rate unless stated otherwise. We reserve the right to increase our price to you should the VAT rate be different at the date of your invoice. Gratuities for staff are entirely at the discretion of the guest and the total given will be shared amongst all the staff. There is a gratuities box at reception.

CAR PARKING

Parking is available free of charge within the Hotel grounds on a first come first served basis. Vehicles and their contents are parked entirely at guests’ own risk. On check-in you will be asked to provide your vehicle registration to put on our system, this is to inform Hotel Reception, Managers and Night Porters that your car is permitted to be in our car park during your stay.

EV CHARGING

Our EV charging facilities are available for guests at an additional charge. Please visit reception to make payment, after which the charging point will be activated. Please note that the hotel cannot accept responsibility for any damage to vehicles while using the charging facilities.

DOGS

Well-behaved dogs are welcome in the Hotel at tariff rates if they have been pre-booked and comply with our requirements. They are not permitted in the Leisure Club or Restaurant but are allowed in The Bridge Bar & Grill and in the two Reception alcoves. They must be kept securely on a short lead at all times when in the hotel other than in your bedroom. Dogs are not permitted in the Garden area. Dogs are not allowed to be left unattended in hotel bedrooms. We regret that we must charge for any damage to furniture, carpets, bedlinen, etc. Management reserves the right to require you to remove your dog from the hotel premises in the event that its behaviour is considered unacceptable. We do not allow any other form of PET.

LEISURE FACILITIES

All residents may use the facilities of the Leisure Club without charge during their stay subject to acceptance of the safety rules available from Reception. The Leisure Club comprises indoor heated pool, studio gym and spa bath. It is essential that safety rules are followed and appropriate swimwear is worn. T-Shirts, leggings and other non-swimwear garments are not permitted in the Leisure Club.

MEALS

A Breakfast Buffet is served in the Cunarder Restaurant every morning from 7.30am – 10am Monday to Friday; 8am – 10.30am Saturday and Sunday. Bar snacks and meals are available in The Bridge Bar & Grill from 12pm until 8.45pm (last orders) daily. Dinner is available in the Cunarder Restaurant from 7pm (6pm during school holidays) till 8.45pm (last orders). As a courtesy to other diners, we request that smart casual wear (i.e. not shorts, vests, tracksuits etc) is worn in the Cunarder Restaurant for dinner. The Bridge Bar and Grill is more relaxed.

Please note that during quieter periods, dinner may be served in the Bridge Bar & Grill only rather than the Cunarder Restaurant.

SMOKING

Smoking or vaping (E-Cigarettes) is not permitted in any part of the Hotel or Apartments. E-Cigarette chargers must not be plugged in. If a room or bathroom needs to be fumigated because smoking or vaping has taken place, the cost of £200 plus VAT per room will be payable (plus the cost of any unlettable period as below) and may be taken from your credit/debit card.

GENERAL AND FORCE MAJEURE

No allowance can be made for meals not taken nor temporary absence when they have been booked on inclusive terms. We reserve the right to alter, substitute or withdraw any service, entertainment, facility or amenity described or to vary the tariffs given without prior notice.

The Hotel shall not be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control. Such circumstances may include, but are not limited to, severe weather conditions, flooding, fire, power or utility failures, industrial disputes, acts of terrorism, pandemics, epidemics, government restrictions, civil unrest or any other unforeseen event beyond the Hotel’s control.

In such circumstances, the Hotel reserves the right to alter, suspend or cancel bookings and services were reasonably necessary. Where possible, the Hotel will endeavour to offer alternative arrangements or a postponement of the booking. Any refunds will be at the discretion of the Hotel and subject to the circumstances of the event.

ELECTRICAL APPLIANCES

For health and safety reasons, guests must not use personal cooking appliances, including but not limited to portable hobs, air fryers, deep fat fryers, grills, microwaves or similar equipment, within hotel bedrooms or apartments unless expressly authorised by the Hotel.

The Hotel reserves the right to remove or disconnect any appliance deemed unsafe or unsuitable. Any damage, fire alarm activation, additional cleaning costs or other losses arising from the use of unauthorised appliances may be charged to the guest.

DAMAGE & RESPONSIBILTY

Any cost incurred by the Hotel in replacing missing items or in repairing damage caused by a guest or an individual in his/her party to the property of the Hotel or Apartments or in compensating any other person, must be borne by the guest. If a room or Apartment is unlettable due to damage caused by a guest or requires fumigation, the daily rate for that room will also be charged for the period until it is again lettable. Such costs may be charged to your credit or debit or charge card. In the event that damage to accommodation, howsoever caused, prevents use of the accommodation by guests who have booked it for a subsequent period, the Hotel’s liability will be limited to endeavouring to find suitable alternative accommodation for such guests, failing which, offering postponement of the booking to a later date or a full refund.

Guests are responsible for the safe keeping of their room key throughout their stay. Lost, damaged or unreturned room keys must be reported to reception immediately. A charge of £50 will be applied for any lost, damaged or unreturned room keys to cover replacement and any other associated security costs.