Hotel Guest Information

To contact Reception or the Night Porter, please dial 0.

Alarm/Wake-Up Calls

If you would like a wake-up call, please contact Reception by dialling ‘0’ on your in-room telephone.

Breakfast

Our buffet breakfasts will be served between 7.30am and 10am Monday to Friday and between 8am and 10.30am on Saturday and Sunday (please note that at weekends it can be particularly busy between 9am and 9.30am so should you wish for a quieter relaxed breakfast you may prefer to avoid these times)

Bridge Bar & Grill

Our Main Bar will be open every day for drinks from 11am till 10.45pm (last orders). A Light Lunch Menu is available between 12pm and 5pm serving sandwiches and snacks. . We recommend booking a table for dinner in advance to avoid disappointment. To book, please call Reception.

Cunarder Conservatory Restaurant

If you prefer to dine in the restaurant, this will, subject to availability, be open every day for dinner from 7pm with last odrers at 8:45pm. During school holiday times, it will be open from 6pm. We shall offer a seasonally inspired menu, and tables may be booked by contacting Reception. As a courtesy to other diners, we request that smart casual wear(i.e. shorts, vests, tracksuits etc.) not be worn in the Cunarder Conservatory Restaurant for dinner. The Bridge Bar & Grill is more relaxed.

Bathmats

There is always a danger of slipping in the bath and hurting yourself. If you require a non-slip rubber bathmat, please contact Reception by dialling ‘0’ on your in-room telephone.

Bedrooms

During your stay, your room will be serviced daily unless you tell Reception that you would prefer our Housekeeping team not to do so. Apartments are not serviced daily.

Check-In

Hotel bedroom guest’s check-in time is from 3pm. The Apartments check-in time is 4pm.

Check-Out

Rooms must be vacated no later than 11am on the day of departure please. A link so you can check out securely online will be sent to you prior to your departure. Failure to leave your room by this time incurs significant extra costs so may result in a late check-out charge of £20 per hour. Please leave plenty of time to check out and please do not forget to leave your room key(s) with Reception. Please note that any extras charges such as food and drinks should be paid for at the time of purchase.

Cots

Cots are available for hire at a charge of £6.00 per day, though cot linen is not provided.

Complaints or Problems

We try our best to help you enjoy your stay and we welcome feedback at the Riviera be it good or bad. If you are unhappy with anything, please contact Reception and ask for the Duty Manager. We will always do our best to rectify any problems at the time. Please be aware our Night Porter is on duty between 11pm and 7am, if any problems or worries occur please feel free to dial 0 to reach him.

Dentist/Doctor

If you require a Doctor or Dentist, we recommend using the 111 service for advice or to book an appointment if necessary

Dry Cleaning

Should you require any Dry-Cleaning Services, please see our Reception Desk who can help.

Email/Photocopying Service

Photocopying is available at Reception and is charged at £1 per page. Free Wi-Fi is available around the Hotel (see Internet below).

EmergencyFire- Please read the instructions on the baxk of your bedroom door and famaliarise yourself with the escape routes. If you hear the fire alarm, please proceed calmly along the escape route. The alarm is tested every Monday morning at 11am for a few seconds. To contact the Hotel Reception or Night Porter on the phone, please dial 0. Medical- Please call 0 to contact Reception or the Night Porter.Fans

Fans are available to use and are located in your wardrobe.

Games Room

Our Games Room is open with Pool, Foosball and Ping-Pong table available for use. Some games require coins and change is available at Reception. The nearest cashpoint machine is Westbourne.

Garden

Our garden is situated between the Hotel and Holiday Apartments for guests to enjoy. We regret that, for health and safety reasons, dogs and glassware are not permitted in the garden. Smoking is also not permitted in the grassed area.

Gratuities

If you wish to reward an individual member of staff for the service, they have given you, please feel free to do so. If you wish to reward the whole team of staff including those who work behind the scenes, we operate a “tronc” system and the total amount of all gratuities is shared amongst all the staff every month. You can ask for a tip to be placed on your final bill.

Green Ambitions

We only buy green electricity, and we are working with the Carbon Trust to reduce our energy consumption. We would be most grateful if you would take note of the requests on the sign in your bathroom.

Heating

The Hotel has central heating throughout which is on seasonally at intervals throughout the day and night. Should you require an additional heater this can be provided. Please ask Reception.

Hospitality Tray

In your room, you will find a Hospitality tray with a supply of tea and coffee. If you would like additional supplies, please contact Reception by dialling ‘0’ on your in-room telephone.

Iron and Ironing Board

These can be delivered to your room - please ask Reception. Please inform Reception when you have finished so that others may use this facility.

Leisure Club

The Leisure Club will open from 7:00am until 9:00pm every day except Sunday when it closes at 8:00pm for deep cleaning. The pool is not supervised.

Swimming Pool & Spa Bath

• We do request that Hotel towels are not removed from the bedrooms. Towels for use in the Leisure Club are available form Reception when you go there to collect the entry code and must be put in the Leisure Club towel bins after use.
• Please go to Reception to sign in and be given the entry code.
• There are changing rooms and toilets in the Leisure Club and pool area.
• Gels, Creams and lotions which are not washed off before swimming, damage the water safety measures and may result in closure of the pool for a considerable time so we do request that you shower before using the pool or spa bath.
• It is essential that safety rules are followed and apporpriate swimwear is worn. T-Shirts, leggings and other non-swimwear garments are not permitted in the leisure club.
• Please note that there are no Lifeguards. There is a printed copy of the terms and condtions in the lobby of the Leisure Club and by using the Leisure Facilties, you acknowledge that you have read and accepted our terms and condtions and agreed to abide by them for yourself and your party. Floors in the Leisure Club may be slippery so please take care. If you require a shower mat for use in the Leisure Club, please ask at Reception.

Leisure Club activities incur an element of rish to health. Please neber swim alone, and please look out for the safety of others, noting the location of the emergency telephones and other aids before you swim or use the gym.

The Hotel does not take any responsibitlity for guests who do not sign in at Reception, accept our terms and condtions and abide by the safety rules. Guests use the Leisure Club entirely at their own risk. Children under the age of 16 must always be accompanied by an adult (over the age of 18 and competent adult swimmer) in all areas of the Leisure Facilties.

Guests on medication or who have a history of heart or breathing problems should refrain from using the spa bath. Children under 16 may not use the spa bath at all.

Gym

The gym will be available for use separately from the pool. Please go to Reception for a separate entry code to gain access.

We request that any equipment which you use should be wiped down by you - both before and after use - with the sanitiser provided. Users of the gym must be 16 and over.

Local Attractions

Click Here to view the Dorset Resort Guide featuring lots of attractions that you can visit during your stay

Maintenance

The Housekeepers will have checked your room before your arrival. However, should they have missed any maintenance item kindly inform Reception.

SmokingPlease note the Hotel and Holiday Apartments are non-smoking throughout. A smoking shelter is provided outside the lift lobby on the Hotel's lower ground floor. A fumigation charge of £200.00 plus VAT will be added to accounts where there is evidence of smoking or vaping (E-Cigerettes) in bedrooms or bathrooms. Please do not plug in e-cigerette chargers due to the risk of explosion. ParkingParking is available free of charge within the hotel grounds on a first come first served basis. Vehicles and their contents are parked entirely at the guests' own risk. On check-in you will be asked to provide your vehicle registration to put on our system, this is to inform Hotel Reception, Managers and Night Porters that your car is permitted to be in our car park during your stay. Please do not park in neighbouring house forecourts. Our EV charging facilties are available for guests at an additional charge. Please visit Reception to make payment, after which the charging point will be activated. Please note that the hotel cannot accept responsibility for any damage to vehicles while using the charging facilities.

Partially Sighted

Should you require help reading our menus please ask a member of staff who will gladly assist.

Room Keys

We ask you not to take the keys off the key fob. If you shoudl lose your room key, a charge of £50.00 will be made for a replacement. If you take the key home with you by mistake, please post it to us in an envelope.

Safe Deposit

The Hotel does not accept responsibility for valuable items left in bedrooms or elsewhere on hotel or apartments premises so if you have any valuables that you wish to place in the Hotel Safe, please contact Reception who will issue you with a receipt. You will need to produce the receipt to retrieve your goods.

Shaver Point

This is situated on the right hand-side of the strip light above the sink

Shower Curtain

Please always ensure that you place the shower curtain inside the bath, as this will prevent flooding of the floor and the rooms below.

Special Offers

We often run Special Offers on hotel meals, repeat stays, reviews, etc. and for bookings made directly with us (rather than through an online agent) Please check with Reception for current offers and give us your email address for future info.

Tap Water

Hotel Accommodation

The cold water taps in your bathroom hand basin provide you with softened cold drinking water. This

is safe to drink but does contain a small level of sodium (salt). If you prefer unsoftened water e.g., for babies or pregnant women, a jug of unsoftened mains-fed water is available on request from Reception.

Lodge Accommodation

Bathroom cold water supply is mains-fed drinking water.

Taxi

Reception is happy to book a taxi for you. United Taxis do have six and eight-seater cars available as well as wheelchair-accessible cars. These do need to be booked in advance.

Telephone

To contact Reception dial 0. For an outside line dial 9, wait for the dialling tone and then dial the number your require. Telephone charges are displayed on the telephones.

To call a ground floor bedroom in the Hotel dial 40 followed by a two-digit room number. E.g., to call room 3 dial 4003. For any room on the first and second floor, dial 4 then the room number.

To call an Apartment dial 43 followed by the apartment number.

Television and Radio

Freeview Digital Channels are provided in all bedrooms and apartments. Please ensure that the wall switch is on. An on-screen guide to available channels can be seen by pressing the ‘Guide’ button on your remote control.

Tripadvisor

We hope you will be able to enjoy your stay with us and, if you have any problems or concerns, we want to solve them to your satisfaction. If at any time you have any concerns - or suggestions as to how we may improve our service - please talk to Joe Young, the Hotel General Manager or email him at manager@rivierabournemouth.co.uk.

If you think we are succeeding in our efforts to give you a great time, we'd appreciate if you have time to leave a review on Tripadvisor.

Wi-Fi Free WI-FI is provided throughout the Hotel and Apartments. The code is bookdirect! (all one word and all lowercase). Please ensure your computer and all your personal details are protected as we cannot accept responsibility for any third-party acts.