Events FAQs

When booking an event do you require a deposit?

Yes, we require a £250.00 (non-refundable) deposit to confirm your event,

for weddings or ladies’ festival weekends we require a £500.00 deposit.

When do you require final details and payment?

We require final details, payment, and numbers 21 days prior to the event.

For weddings and ladies’ festival weekends we require all details 4 weeks prior.

Can I provisionally hold a date?

Yes, we can hold a date for 2 weeks only, after this the date will be released a deposit

is then required to go ahead with the booking.

Can I reserve bedrooms for my friends and family to stay over-night?

Yes, you can reserve rooms for your friends and family, this can be done by calling the

hotel directly and speaking with our reception team.

Do you have any recommended suppliers? 

Yes, if you would like some recommendations then we can send you our recommended

supplier list.

Do you allow under 18’s to attend Christmas Parties?

No under 18’s allowed to attend Christmas Parties.

Do you cater for special dietary requirements?

Yes, we cater for all special dietary requirements. Ask our events team for more details

Do you allow fireworks?

No, we do not allow fireworks.

Do you have a bridal suite?

Yes, we have a bridal suite with a sea-view and balcony.

Can I stay with my bridal party the night before the wedding?

Yes, you and your bridal party can stay the night before the wedding, we also

recommend booking a family room so you can all stay/get ready together.

Can you hold civil ceremonies at your hotel?

Yes, we have two licensed ceremony rooms.

How do I book my ceremony?

You must book your own registrars, by calling Poole/Bournemouth council.

we recommend that you book your ceremony no later than 13:30pm for a full wedding

day so the whole day runs smoothly.

Can we supply our own food?

No, all catering must be done through the hotel, we are not licensed for outside catering

to be brought into the hotel.

Do you supply a cake stand and knife?

Yes, we supply a cake stand and knife, we offer either a circle or square cake stand.

What are the table sizes for events/weddings?

We have different sized tables to cater for different numbers. Please ask your event

coordinator if you have a table setup in mind and we can inform you if it’s doable.

Can I offer my guests a choice of menu for my wedding/event?

As part of the wedding/event packages containing a 3-course meal option we allow

organiser’s to pick a 3,3,3 menu.  The starters and main options chosen must include a

vegetarian dish. If you choose to offer a choice, we require a full list of guest’s meals

per table along with any dietary requirements there may be at least 4 weeks prior.

Can we have external suppliers?

Yes, suppliers such as florists, photographers, and third-party entertainment e.c.t can

access the venue, we will require details of their delivery, setup time and breakdown

times along with contact details, for those who have it, we will also require a copy of

their public liability insurance.

When can I drop my decorations off for my event/wedding?

Please arrange for any table decorations, table plan, name cards etc. to be dropped off

on the morning of your wedding or the day before if told you can. Please package

ALL table top items, name cards, favours etc. table by table to enable our team to set

up tables correctly, pictures of how you would like your tables set are always appreciated.

If you have any items that need to be made, we ask that you assemble these before

bringing them to the hotel so that we are not liable should any breakages occur.

Does the hotel supply place cards and table plans?

Yes, we can supply them at a small fee. £1 for every 10 place cards and £5 for a table plan,

please be advised they are not done by a professional printing company, and they will be

created in house.

I’m attending a wedding/event can I check in early?

Unfortunately, we cannot guarantee rooms to be ready earlier than 3pm. However, we

do have changing facilities within our leisure club that guests can use, and reception

can store luggage safely for you.