Guest Information

Hotel Guest Information

To contact Reception or the Night Porter please dial 0.

 Alarm/Wake-up Calls

If you would like a wake-up call, please contact Reception by dialling ‘0’ on your in-room telephone.


Our buffet breakfasts will be served between 7.30am and 10am Monday to Friday and

between 8am and 10.30am on Saturday and Sunday (please note that at weekends it

can be particularly busy between 9am and 9.30am so should you wish for a quieter

relaxed breakfast you may prefer to avoid these times)

 Bridge Bar & Grill

Our Main Bar will be open every day for drinks from 11am till 10.45pm (last orders).

A Light Lunch Menu is available between 12pm and 5pm serving sandwiches and snacks.

From 5pm till 8.45pm (last orders) each evening we shall offer a dinner menu which also

has children’s options. We recommend booking a table for dinner in advance to avoid

disappointment. To book, please call Reception.

 Cunarder Conservatory Restaurant

If you prefer to dine in the restaurant, this will, subject to availability, be open every

day for dinner from 7pm with last orders at 8.45pm.  During school holiday times, it

will open from 6pm. We shall offer a seasonally inspired menu and tables may be

booked by contacting Reception. As a courtesy to other diners, we request that smart

casual wear (i.e., not shorts, vests, tracksuits etc.) is worn in the Cunarder Conservatory

Restaurant for dinner. The Bridge Bar and Grill is more relaxed.


There is always a danger of slipping in the bath and hurting yourself. If you require a

non-slip rubber bathmat, please contact Reception by dialling ‘0’ on your in-room



During your stay, your room will be serviced daily unless you tell Reception that you

would prefer our Housekeeping team not to do so. Apartments are not serviced daily.


Hotel bedroom guest’s check-in time is from 3pm. The Apartments check-in time is 4pm.


Rooms must be vacated no later than 11am on the day of departure please.  A link so you

can check out securely online will be sent to you prior to your departure. Failure to leave

your room by this time incurs significant extra costs so may result in a late check-out

charge of £20 per hour. Please leave plenty of time to check out and please do not forget

to leave your room key(s) in the box provided at Reception. If you did not book directly with

the hotel but require a copy of your bill, you  will need to supply an email address to the

Reception team.


Cots are available for hire at a charge of £6.00 per day, though cot linen is not provided.

 Complaints or Problems

We try our best to help you enjoy your stay and we welcome feedback at the  Riviera be it

good or bad. If you are unhappy with anything, please contact  Reception and ask for the

Duty Manager. We will always do our best to rectify any problems at the time.  


If you require a Doctor or Dentist, we recommend using the 111 service for advice or to

book an appointment if necessary

 Email/Photocopying Service

Photocopying is available at Reception and is charged at £1 per page. Free Wi-Fi  is available

around the Hotel (see Internet below) 


Fire – please do read the instructions on the back of your bedroom door  and familiarise

yourself with the escape routes. If you hear the fire alarm, please proceed calmly along the

escape route. The alarm is tested every Monday morning at 11am for a few seconds.  

To contact the Hotel Reception or Night Porter, dial 0 on the phone in your room.

Medical – Please dial 0 to contact Reception or the Night Porter.


Fans are available for you to use in all guest wardrobes.

 Games Room

Our games rooms will be open with Pool, Air Hockey, and Ping-Pong tables available for use.


Our garden is situated between the Hotel and Holiday Apartments for guests to enjoy.

We regret that, for health and safety reasons, dogs and glassware are not permitted in the



If you wish to reward an individual member of staff for the service, they have given you,

please feel free to do so. If you wish to reward the whole  team of staff including those who

work behind the scenes, we operate a “tronc” system and the total amount of all gratuities is

shared amongst  all the staff every six months. You can ask for a tip to be placed on your final


 Green Ambitions

We only buy green electricity, and we are working with the Carbon Trust to reduce our energy

consumption. We would be most grateful if you would take note of the requests on the sign in

your bathroom.


The Hotel has central heating throughout which is on seasonally at intervals throughout the

day and night. Should you require an additional heater this can be provided. Please ask


 Hospitality Tray

In your room, you will find a Hospitality tray with a supply of tea and coffee. If you would like

additional supplies, please contact Reception by dialling ‘0’ on your in-room telephone. 

 Iron and Ironing Board

These can be delivered to your room – please ask Reception. Please inform Reception when

you have finished so that others may use this facility.

 Key Cards

Please always carry your key card with you.  You will be required to produce the card to

obtain your keys from Reception and to gain entry to the Hotel between 11.00pm and


 Laundry/Dry Cleaning

If you require any clothing to be dry cleaned or laundered, please place the items in the bag

provided in the chest of drawers.  Fill in the form in the front of this folder and leave with

Reception.  If this is done before 9.00am, the clothes will be returned on the same day.

Reception can advise prices.

 Leisure Club

The Leisure Club will open from 7.00am to 9.00pm every day except Sunday when it closes at

8.00pm for deep cleaning. The pool is not supervised.

Swimming Pool and Spa Bath
  • We are limiting numbers of people in the swimming pool area (which includes the spa bath) and 45-minute bookings can be made daily with Reception.
  • We do request that Hotel towels are not removed from the bedrooms.  Towels for use in the Leisure Club are available from Reception when you go there to collect your entry code and must be put in the Leisure Club towel bins after use.
  • Just before your time slot, please go to Reception to sign in and be given your entry code to the Leisure Club – ideally having first showered and changed in your room so arriving “swim-ready” to maximise your time in the pool.
  • Reception can advise the quieter times for swimming if required.
  • The changing rooms and toilets in the Leisure Club and pool area will be open.
  • Gels, creams, and lotions which are not washed off before swimming, damage the water safety measures and may result in closure of the pool for a considerable time so we do request that you shower before using the pool or spa bath.
  • Please note that there are no Lifeguards. There is a printed copy of the Terms and Conditions in the lobby of the Leisure Club and by using the Leisure facilities, you acknowledge that you have read and accepted our terms and conditions and agreed to abide by them for yourself and your party.

Due to expected demand, we regret that the booking of the facilities will be on a first come

first served basis from 5pm daily for the following day and cannot be guaranteed if demand

is high. We request that you and your party will kindly leave the pool when your timeslot

finishes so that the area can be ready for the next guests.

Leisure Club activities incur an element of risk to health.  Please never swim alone and

please look out for the safety of others, noting the location of the emergency telephones and

other aids before you swim or use the gym.

The Hotel does not take any responsibility for guests who do not sign in at reception, accept

our terms and conditions and abide by the safety rules. Guests use the Leisure Club entirely

at their own risk.

Children under the age of 16 must always be accompanied by an adult (over the age of 18

and a competent adult swimmer) in all areas of the leisure facilities.

Guests on medication or who have a history of heart or breathing problems should refrain

from using the spa bath. Children under 16 may not use the spa bath at all.


The gym will be available for use separately from the pool but must be pre-booked with

Reception. Please go to Reception for a separate entry code for your time slot.

We request that any equipment which you use should be wiped down by you – both before

and after use – with the sanitiser provided.

Local Attractions

Our local Council, BCP, offers ideas at

inspiration/itineraries  There is also a description and map of four short walks from the hotel

on our website at Walking & Hiking in Bournemouth | Riviera Hotel Bournemouth


Reception can print you a copy.

If you require other information or ideas, Reception will be delighted to help you.


The Housekeepers will have checked your room before your arrival. However, should they

have missed any maintenance item kindly inform Reception.


Messages received for you will be placed under your door.


If you would like a newspaper delivered to your room, please order this with Reception by

dialling ‘0’ on your room telephone before 9pm for the next day.

 No smoking

Please note that the Hotel and Holiday Apartments are non-smoking throughout. A smoking

shelter is provided outside the lift lobby on the Hotel’s lower ground floor. A fumigation

charge of £100.00 plus VAT will be added to accounts where there is evidence of smoking or

vaping (E-Cigarettes) in bedrooms or bathrooms. Please do not plug in e-cigarette chargers

due to the risk of explosion.


Marked parking spaces are available at the front, side and rear of the hotel and are free to

use as available. Please do not park on the forecourts of neighbouring properties. We also

have 2 spaces allocated for guests who wish to charge electric vehicles, please ask Reception

for more details.

Partially Sighted

Should you require help reading our menus please ask a member of staff who will gladly


 Room Keys

We ask you not to take the keys off the key fob. If you should lose your room key, a charge of

£50.00 will be made for a replacement.  If you take the key home with you by mistake, please

post it to us in an envelope.

 Safe Deposit

The Hotel does not accept responsibility for valuable items left in bedrooms or elsewhere on

hotel or apartments premises so if you have any valuables that you wish to place in the Hotel

Safe, please contact Reception who will issue you with a receipt.  You will need to produce

the receipt to retrieve your goods.

 Shaver Point

This is situated on the right hand-side of the strip light above the sink

Shower Curtain

Please always ensure that you place the shower curtain inside the bath, as this will

prevent flooding of the floor and the rooms below.

Special Offers

We often run Special Offers on hotel meals, repeat stays, reviews, etc. and for bookings made

directly with us (rather than through an online agent) Please check with Reception for

current offers and give us your email address for future info.

 Tap Water
Hotel Accommodation

The cold water taps in your bathroom hand basin provide you with softened cold drinking

water. This is safe to drink but does contain a small level of sodium (salt). If you prefer

unsoftened water e.g., for babies or pregnant women, a jug of unsoftened mains-fed water is

available on request from Reception.

 Apartments Accommodation

Kitchen and Bathroom cold water supply is mains-fed drinking water.

 Lodge Accommodation

Bathroom cold water supply is mains-fed drinking water.


Reception is happy to book a taxi for you.  PRC Streamline Taxis do have six and eight-seater

cars available as well as wheelchair-accessible cars.  These do need to be booked in



To contact Reception dial 0.

For an outside line dial 9, wait for the dialling tone and then dial the number you require. 

Telephone charges are displayed on the telephones.

To call a ground floor bedroom in the Hotel dial 40 followed by a two-digit room number.

E.g., to call room 3 dial 4003. For any room on the first and second floor, dial 4 then the room


To call an Apartment dial 43 followed by the apartment number.

 Television and Radio

Freeview Digital Channels are provided in all bedrooms and apartments.  Please ensure that

the wall switch is on. An on-screen guide to available channels can be seen by pressing the

‘Guide’ button on your remote control.

 Trip Advisor 

We hope you will be able to enjoy your stay with us and, if you have any problems or

concerns, we want to solve them to your satisfaction. If at any time you have any concerns –

or suggestions as to how we may further improve our service – please talk to Joe Young, the

Hotel General Manager or email him at

If you think we are succeeding in our efforts to give you a great time, we’d appreciate it if you

have time to leave a review on Trip Advisor.


Free Wi-Fi is provided throughout the Hotel and Apartments. The code is bookdirect! (all one

word and all lowercase) Please ensure that your computer and personal details are

protected as we cannot accept responsibility for any third-party acts.